The Pocatello Police Departments Communications Center is a state-of-the-art
facility utilizing new technology and human resources to provide the best
The Communications Center is staffed by Dispatch Supervisor Sandie Huerta,
four Lead Dispatch Supervisors and eight full-time telecommunicators. The Center
is responsible for a multitude of duties. The most important duties are 9-1-1
communications, law enforcement, fire and emergency medical services (EMS).
Telecommunicators are cross-trained and may work as a call taker, police
dispatcher, fire dispatcher or EMS dispatcher all within the same shift.
The 9-1-1 system was the first enhanced 9-1-1 system introduced into the
State of Idaho. All 9-1-1 calls directed to the communications center show the
phone subscriber's name, address and phone number. This eliminates unnecessary
confusion and delay when the caller can't tell the telecommunicator what the
address is. Emergency response teams can be sent out quickly saving precious
Most police action originates within the Communications Center. The center is
responsible for dispatching police officers, assisting officers with their needs
and helping the public.
The Communications Center also handles fire dispatch responsibilities. They
are the direct link to the firefighters during working fires and other fire
Telecommunicators are Emergency Medical Dispatch (EMD) certified. This
important qualification allows medical dispatchers to provide life saving
pre-arrival instructions such as CPR instructions. Several "saves" have been
made by the telecommunicators. While the bulk of the EMS dispatching is for the
Pocatello area, the Communications Center is also a regional dispatch center for
outlying ambulance services and Quick Response Units (QRUs).
The technology in the Communications Center includes a Computer Aided
Dispatch (CAD) which has been online since May 1997. This system includes an
integrated Records Management System. All official reports are included in the
The data base is shared with the Bannock County Sheriff's Office and the
Chubbuck Police Department. The data base currently holds more than 100,000
names and additional files are added
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